JOB DESCRIPTION If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Day-to-Day Responsibilities Serve as a first point of contact for customers needing product or technical support Manage customer inquiries through a shared email inbox, ensuring requests are responded to accurately and in a timely manner Provide customer support and troubleshooting over the phone and via email Remotely access doctors'/customers' computers to diagnose and troubleshoot technical issues Assist with troubleshooting hardware, software, and connectivity-related problems Document customer issues, troubleshooting steps, and resolutions Work closely with internal team members to escalate more complex technical issues when needed Participate in onsite technical and product training to develop knowledge of the company's equipment Maintain a professional, patient, and customer-focused approach when working through technical issues Opportunity for oc