Job Description Job Description Dispatch commercial cooking equipment service technicians to customer locations based on urgency and availability - Coordinate and schedule service appointments for customers - Monitor and track the progress of service calls to ensure timely completion - Communicate with customers to provide updates on technician arrival times and any delays - Maintain accurate records of service calls, including customer information, technician assignments, and job details - Collaborate with other departments to ensure efficient use of resources and resolve any scheduling conflicts - Utilize GPS technology to optimize routes and minimize travel time - Coordinate with shipping and receiving departments to manage inventory and ensure timely delivery of goods - Assist with data entry tasks related to service orders, customer information, and inventory management